Helpdesk - mail

Bring together tickets, service requests or leads within Vobesoft from different channels. For example from a website, app or intranet. All information is immediately visible in your Vobesoft environment. We make sure that everything automatically reaches the right person or workflow.

Is there contact with customers, leads, suppliers or any other relations by email? Then the VobeSoft helpdesk module will realize enormous efficiency within an organization!

Automatic recognition

The helpdesk module automatically recognizes the relationship based on the mail address. The e-mail conversation is then stored directly under the correct relation. Vobesoft users / agents can then respond directly from, for example, the correct (customer) file.

Helpdesk widget

The helpdesk widget receives all new emails or comments or emails from existing tickets, tasks, customers or any other conversation. Employees can see how many notifications have been received, which tickets have been assigned and which have not yet been assigned. You can also easily see which tickets have been assigned to you.

More conversations within 1 dossier

Within a task, ticket or any other thing, you can start multiple conversations, which in turn are linked to a (customer or supplier) file, for example.


Features:


Create standard mail templates

Create as many mail templates as you want. This way you can quickly give a standard response to a common question or problem.

Signature

Every Vobesoft user has a personalized signature. This signature is recognized by VobeSoft and automatically placed in every mail.

Mail from various mail addresses

Link as many email addresses as you need. It is possible that you are organizing with multiple brands, but everything is handled centrally within 1 helpdesk! This can easily be done with the VobeSoft helpdesk module.

Helpdesk widget

The helpdesk widget receives all new emails or comments or emails from existing tickets, tasks, customers or any other conversation. Employees can see how many notifications have been received, which tickets have been assigned and which have not yet been assigned. You can also easily see which tickets have been assigned to you.

Automatic recognition

The helpdesk module automatically recognizes the relationship based on the mail address. The e-mail conversation is then stored directly under the correct relation. Vobesoft users / agents can then respond directly from, for example, the correct (customer) file.

Add attachments

Easily add attachments to emails you want to send or receive attachments.

Merge tickets

Do you receive multiple emails about the same ticket? Merge them easily! This way you prevent pollution.

Multiple helpdesks

Is your organisation so large that there are several helpdesks? Vobesoft supports this! You can create unlimited helpdesks within your Vobesoft customer database software.


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