How a healthcare company digitizes business operations and is future proof with fully automated software

Meet Standby Thuiszorg

Healthcare within the Netherlands has an extremely high overhead. A well-organized organization accounts for 16% of their turnover in overhead. This is money that cannot be spent for what it is meant for: "care". In view of the aging population, the Netherlands faces major challenges in areas such as the economy. This means higher taxes or poorer healthcare. However, this can also be done differently. Standby home care has been a specialist in elderly and terminal care for 20 years and now runs hundreds of thousands of care hours per year. And this with an overhead of only 6%. Standby home care delivers high quality care, focused on efficiency. This in combination with strong growth, there was a need for strong and solid automation and digitalization. VobeSoft is the backbone of Standby home care. All crucial processes run through the VobeSoft platform.

VobeSoft is a perfect match for this complex branch as a total back office regarding healthcare.

The solution

Standby Thuizorg configured their own new generation healthcare management system making them spend 75% less time on administration and overall making their company 16 times as efficient as before using VobeSoft. Fully automated control over healthcare business operations. Standby thuiszorg uses the Vobesoft AI "artificial intelligence" technology that perfectly divides schedules and work.

Work distribution

In the old situation, care moments for patients were not automatically assigned to indications. VobeSoft is making sure that care moments can be automatically distributed over the active indications. By directly registering the schedule within Vobesoft.

Customer portal and helpdesk module

Healthcare providers register and approve their hours via the VobeSoft portal environment. Employees of Standby thuiszorgmail send mail from within the VobeSoft platform to clients or care providers. When a client replies, VobeSoft immediately recognizes this and places the e-mail directly under the correct customer file, from there a follow-up is given to the conversation.

Statistics and invoicing

A widget with graphic and textual visualization of income forecast, purchasing costs and margin (percentage and absolute), filterable by monthly periods. Recorded when a care period is closed and by whom. An invoice is generated and placed in the files of the client. This invoice based on the rate of the indication, taking into account weekend and public holidays and level of care provider.

Workflow management

A list widget is created with unallocated care moments, no tariff indications, no caregiver moments, and more. Prioritization tab for indications of a client, where indications are linked to the client indirectly via care requests can be sorted by drag & drop.

Benefits

• Automated core processes
• Cost savings achieved within all process areas
• Next generation digitalization made relatively simple
• Enormous time gains realized within complex processes