How MediRisk implemented a policy and claims administration platform and became data-driven

Meet MediRisk

As the largest medical liability insurer in the Netherlands, MediRisk wants to contribute to a society with fewer medical errors. Besides a strong orientation on correct, fast, and careful claim handling, MediRisk is characterized by its strong focus on prevention because "every mistake is one too many."

The solution

MediRisk configured a policy and claims administration platform to streamline and digitize its processes. As VobeSoft is a dynamically configurable platform, they were able to start with our premade templates and customize them to their needs resulting in a quick implementation.

A better overview

By giving every department a centralized and customized overview of policies and claims for their specific needs, the platform enabled them to make informed decisions based on data, improved their workflow, and made managing policies and claims much more efficient.

Automating and improving the workflow

By automating manual tasks such as data entry and document management, we were able to streamline the policy and claim management workflows. As a result, a lot of time was saved, which allowed employees to focus on important tasks and support their strong orientation on correct, fast, and careful claim handling.

With a configuration that perfectly meets organizational needs, their workflows improved, allowing for high-level management and a seamless connection between the back and front office (customer portal).

The result is a data-driven company that can anticipate customer needs while maintaining a human touch in crucial processes.

Size is no longer the enemy

The possibility to consolidate all efforts into one cloud-based solution, regardless of the size of the portfolio, has been a game-changer for MediRisk. "VobeSoft allows us to scale the software by adjusting the configuration whenever the organizational needs change. This allowed us to manage our evergrowing portfolio efficiently."

Customer portal

MediRisk's implementation of the customer portal, combined with the power of the back office, has transformed how they can communicate with their customers and partners and ensure all data is kept in one place. The portal offers them a unified place for messages, files, payments, dashboards, and more. Policyholders and intermediaries can now view and edit their specific data points where access has been granted, resulting in an ultimate omnichannel experience.

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In conclusion, MediRisk's implementation of the VobeSoft platform has brought numerous benefits, including increased efficiency, better management, and improved customer experience. We are confident that our system will provide the same benefits to your organization, and we would be honored to help you reach the same level of success.

Benefits

• Increased efficiency and productivity by streamlining and digitizing processes, significantly increasing efficiency and productivity.
• Data-driven insights from a centralized overview of claims and policies, allowing for informed decisions based on data leading to improved operations.
• Improved customer experience by professionalizing operations leading to increased trust and confidence in their services.
• Seamless integration and management of a back and front office, allowing for efficient management of policies and claims regardless of portfolio size, providing policyholders and intermediaries with a seamless omnichannel experience.