Complaint Management Software

Complaint Management

Ideal for

Geef je klant de ultieme oplossing voor klachtenafhandeling en maak ze weer blij!

Complaint settlement and management at its best. You don't want any bad reviews or poor word-of-mouth advertising. So the least you can do is set up a great customer complaint settlement process. In short: make use of all the features you need to turn a complaining customer into a happy customer again.

What are the main benefits of using

Complaint Management

software?

Communicate clearly and frequently
Your customer is king so the actions you take should make your customers happy. Create clear communication when a problem occurs. Improper handling of complaints can be costly to customers, especially if they do not respond promptly and regularly throughout the process.‍
The visibility your employees need
With every complaint, you want your team to have access to all information and reports supplying them with the tools to resolve the issue correctly. Our solution provides visibility, a single source of information and a central place for everything to be seen and taken action from so your employees can do what they are good at, serving customers.‍
Do not administer for the sake of administering
The best complaints professionals are not there because of their ability to participate in the process or navigate the system, they are there because they are human; They have high levels of empathy and emotional intelligence.

This template was created in coorporation with ICTRecht. For more information or for any inquiries, feel free to reach out to Koen van Jaarsveld at k.vanjaarsveld@ictrecht.nl.

Who is ICTRecht?

ICTRecht is a leading legal consultancy in the areas of ICT, privacy, data, security, technology, AI and intellectual property. With extensive practical experience and in-depth legal expertise, ICTRecht supports organizations in navigating complex legal issues in the digital world.

Further enhance your experience, beyond the scope of our core product.

The core of our product already has a lot to offer. But to expand on this scope we created modules that help you achieve your business goals.

Most popular modules for this template

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The modules recommended below are based on how real teams use this template. Remember every template is completely customizable, so feel free to add or remove modules to find what works best for you.

Customer Portal

Offer your customers and partners the possibility to view and edit their own data in the digital VobeSoft client environment. Create a portal for your business and give one unified place for messages, files, payments, dashboards, and more.

Forms

Bring tickets, service requests or leads together from different channels. All information is directly visible in your environment. We'll make sure that everything automatically goes to the right person or workflow.

Helpdesk

The helpdesk module automatically recognises the relation on the basis of the e-mail address. The e-mail conversation is then immediately stored under the correct relation. Vobesoft users/agents can then respond directly from, for example, the correct (customer) file.

Pipeflow

Work smarter by processing data clearly. Create pipeflows based on the the properties you want. With the pipeflow module, you no longer have difficult Excel files or loose post-its on your desk.

Centralize all your work with integrations

Connect VobeSoft with the tools you already use to have all your team's work in one place. Integrations help you automatically move information or perform tasks between VobeSoft and other apps.

This template works best with these integrations

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The integrations recommended below are based on how real teams use this template. Remember every template is completely customizable, so feel free to add or remove integrations to find what works best for you.

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